Returning is not encouraged since all incomes are going to support charities. We recommend you read the product description carefully before buying the products.
However, 3 day money back is guaranteed if you don’t receive an item or you find significant different between an item and its description.
For locally delivered items, you have the right to check the products before taking possession of them. You have up to 3 days to claim a refund from the day you pick up the items, and you are responsible to deliver the returned products.
For shipped items, you must request a refund up to 3 days from the day you receive the items. You will be responsible for all shipping, packaging or handling cost involved in returning the items.
You are obliged to package the products safely, find a reliable carrier and return them to our mailing address. No refunds will be issued if the returned products have been lost, damaged or altered before arriving at our organization.
Once we receive your returned products, we would offer a full refund of the purchase price excluding the shipping fee. If the purchased items have not been shipped by donors, you are entitled to get a full refund or exchange a product for free.